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Post by guitarlamar on Oct 18, 2014 22:47:55 GMT
Help PLEASE! This is now the second MULTIAMP I've owned and it has the same issue as the first. Both bought from an online music store here in the USA. The issue is that any notes I hit or hit and bend on the high "B" or high "E" string all have a digital swirling artifacts. Almost like a Flanger. I've adjusted the padding, removed all but the Amp block. This happens on medium or high gain. I'm a huge fan of Andy James that's why I bought it. It has the latest software v3. Any help would be appreciated. I really don't want to have to return this amp again. THANKS!
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Post by Ainsley on Oct 18, 2014 23:16:56 GMT
Are you playing through cabs or recording direct out ?
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Post by Deleted on Oct 19, 2014 6:52:41 GMT
I've noticed this thing too, in particular when you do harmonics with the tremolo bar!
They'll probably solve this problem with the upcoming firmware, i don't thing it's anything serious to worry about
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Post by Ainsley on Oct 19, 2014 9:10:14 GMT
I've never noticed this, I'll have to have a better listen ?
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Post by Deleted on Oct 21, 2014 13:49:58 GMT
We'll you can try by selecting an hi-gain amp (for example the progressive or maybe another amp and boost it) and make an harmonic many times, if you use the whammy bar would also be better.
You'll notice a very soft "swirl" in the sound.
My suggestion is to play over and over the same armonic and listen very carefully.
Anyway i don't think it's a huge problem, but i think we should tell that to riccardo or someone from DV Mark.
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Post by guitarlamar on Oct 22, 2014 14:07:26 GMT
Thanks for the response. I have sent an email to DV Mark support, posted on DV Mark and MULTIAMP Facebook pages. So far this forum has been the only response. Honestly for the price tag of $1500 there should be NO swirl or digital artifacts. This is a professional grade amp, I expecte more, in my opinion.
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Post by Ainsley on Oct 22, 2014 18:20:35 GMT
Thanks for the response. I have sent an email to DV Mark support, posted on DV Mark and MULTIAMP Facebook pages. So far this forum has been the only response. Honestly for the price tag of $1500 there should be NO swirl or digital artifacts. This is a professional grade amp, I expecte more, in my opinion. Yes it's VERY frustrating the MULTIAMP and DV Mark FB pages, that's the reason I set up this place, try and get more of us together and share experiences. I LOVE MULTIAMP but there needs to be more support and info out there, all you kind find is promo stuff for the demo/launch nights and MULTIAMP endorsers. I was really tempted to sell mine recently just from pure frustration  |
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Post by Ainsley on Oct 22, 2014 18:21:53 GMT
PS, have you tried emailing Riccardo ? he always replies to questions etc but I know he is touring with Greg Howe at the minute so is real busy.
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Post by Deleted on Oct 23, 2014 13:25:47 GMT
I don't think it's a huge problem, it's something that we'll be easily solved with an update, the only thing is that they have to know it, so we should tell them.
I agree with Ainsley; it's way easier and faster if you just ask directly to riccardo damiani or Marco De Virgilis via facebook.
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Post by guitarlamar on Oct 23, 2014 15:09:58 GMT
Thanks guys! I'll Facebook post to both of them and see what happens.
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Post by Ainsley on Oct 23, 2014 17:29:09 GMT
I've pm'd you Riccardo's email, it should be in your ' messages' folder on here.
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Post by Marco de Virgiliis on Oct 23, 2014 19:29:04 GMT
Dear Guys, tomorrow Riccardo will reply you from our info, I like to explain you that we are working on some of your topic.
I like you know that we are working on the new release of the sw, and we will have many news. Please understand that MULTIAMP is a very great all in one gear and we improve his sw very fast. In fact the MULTIAMP new release is much different from the first release.
I am working on a new MULTIAMP WEB, with all video and all you need to use it.
Riccardo reply veryvfast to all question, but please understand that some days we are more busy.
thanks the success that we have with this product all my focus is on it.
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Post by Ainsley on Oct 23, 2014 19:34:32 GMT
Dear Guys, tomorrow Riccardo will reply you from our info, I like to explain you that we are working on some of your topic. I like you know that we are working on the new release of the sw, and we will have many news. Please understand that MULTIAMP is a very great all in one gear and we improve his sw very fast. In fact the MULTIAMP new release is much different from the first release. I am working on a new MULTIAMP WEB, with all video and all you need to use it. Riccardo reply veryvfast to all question, but please understand that some days we are more busy. thanks the success that we have with this product all my focus is on it. Cheers Marco and welcome  The MULTIAMP is awesome, that's why it deserves more exposure Been using mine live and loving it, in two weeks I get to take it into the studio Looking forward to the new updates. |
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Post by guitarlamar on Oct 23, 2014 20:26:32 GMT
Thanks Marco for the response!!!! I only have so many days if I want to return the amp. I really like the MULTIAMP, that's why I bought it again. :-). So, if your telling me that they are working on a new version that address this issue, I'll hold on to it. Don't know if you have a time frame or not. I have about 40 days until I can't return it.
THANKS again for taking the time out of your schedule!
THANKS also for everyone in this forum!
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Post by Riccardo Damiani on Oct 24, 2014 8:46:57 GMT
Hi Guys, sorry for my delay to enter in the thread. Very busy last week!!!
Thanks for the forum Ainsley and nice to e-meet you Lamar.
As Marco wrote we're working to fix the issue in a quick way, don't worry! We are about to release a new firmware with new amazing AMPs and effects, so very soon it will follow another update that will fix that.
Lamar, I also received your email and I'm replying to it as well.
I'll try to jpoin the forum as often possible... but feel free to contact me anytime at info@dvmark.it
Thank you once again.
Riccardo
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